Comcast Opens Free XFINITY WiFi Service Ahead of Hurricane Irma
Monday, September 11th, 2017
To help residents and emergency personnel stay connected if Hurricane Irma makes its anticipated landfall in Georgia, Comcast is opening nearly 10,000 Xfinity WiFi hotspots throughout impacted areas to anyone who needs them, including non-Xfinity customers, for free.
Comcast has opened up all Wi-Fi hotspots in Savannah and surrounding communities, as well as in Augusta and Brunswick.
For a map of the Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks and businesses, residents can visit www.Xfinity.com/wifi. Once in range of a hotspot, they may select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
Xfinity internet customers can sign in with their usernames and passwords, and they will be automatically connected to Xfinity WiFi hotspots in the future. Non-Xfinity internet subscribers should visit the “Not an Xfinity Internet Customer” section on the sign-in page to get started. Non-customers will be able to renew their complimentary sessions every two hours through September 15, 2017.
“It’s critical that impacted residents have a means of communication at their disposal before, during and after a storm with the potential impact of Hurricane Irma,” said Doug Guthrie, Regional Senior Vice President for Comcast in Atlanta. “By activating our Wi-Fi network today throughout impacted communities, we can help more people stay connected at a critical time.”
Comcast Preparations and Customer Tips for Hurricane Irma
Comcast is also making extensive preparations at its facilities throughout Georgia, including staging emergency generators and fuel trucks, as well as bringing in additional technical and network restoration teams that are ready to be deployed as the storm’s path becomes clearer.
Comcast’s goal is to work to restore any services impacted for customers as quickly as possible and as soon as it is safe for its employees to do so. Customers should remember that emergency management procedures in Georgia dictate that power must be restored first and Comcast must receive clearance that it is safe for its crews to begin any restoration work.
If Comcast services are down in an area because of a power outage, local power must be restored before video, phone and internet services can begin working again.
• The most effective way to get outage updates and information about Comcast services is to visit www.Xfinity.com/MyAccount or to access the Xfinity My Account app from any secure, internet-enabled mobile device.
• If customers have electrical power but Xfinity service has not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.
• Customers should unplug their equipment or use a surge protector to plug in TVs, modems and cable boxes so that when power is restored, those devices aren’t damaged by power surges.
• Customers can chat online with an agent or visit www.customer.xfinity.com/help-and-support. Using social media, customers can connect with Comcast on Twitter at @ComcastCares, or visit @ComcastSouth for regular storm updates.