Savannah/Hilton Head International Airport Introduces WHILL Power Chair Service to Provide Enhanced Mobility for Passengers

Staff Report

Monday, June 5th, 2023

Savannah/Hilton Head International Airport has teamed up with WHILL, an innovative personal transportation solutions company, to provide improved mobility for passengers at the airport. The new service allows passengers to use a WHILL Model C2 power chair to navigate the terminal themselves, including visiting restaurants, shops, and restrooms before heading to their gate. Traditionally, passengers with mobility limitations would be pushed in a wheelchair by airport staff, which does not provide the same level of independence.


The power chairs at Savannah/Hilton Head International Airport are free to use and are provided at the Mobility Services counter on the Departure Level. To reserve a chair, advise the airline of the need for wheelchair assistance when booking flights or go directly to the airline's check-in counter on the day of departure. Passengers can then explore the airport with freedom and confidence using the WHILL Model C2's easy-to-use controls. The service launched in early May and utilizes four power chairs to transport passengers.

"We firmly believe services like this represent the future of personal transportation within airports," said Justin Gagnon, VP of Sales for WHILL North America. "Not only do the power chairs save time and energy for the airlines - which is great - but they also make life easier for passengers with reduced mobility by allowing them to navigate the airport independently. It's a win-win."


Customer feedback during previous trials has been overwhelmingly positive, with passengers remarking that they loved having the independence to explore the airport and head to the gate on their own.

The service is now available and ready for the busy summer peak travel season.