The City of Savannah has launched a complete redesign to its website, savannahga.gov, that features a new interface specifically designed with a combination of community input and site analytics.

Since 2012, the City has redesigned its website every three to five years to ensure its functional priorities are updated and the site’s navigation and user interface is strategically designed for accessibility, efficiency, and user-friendliness.

This year’s redesign is the third official overhaul of the website and updates site elements to be service-oriented, prioritizing citizen and customer needs over promotional content.

Feedback from community members and City Council highlighted the need for improved functionality and navigation. Analytic data for the website indicated that the top landing pages were service oriented. 

In 2024, savannahga.gov hosted over 1.5 million active users registering 4.8 million pageviews. Of those users, over 500,000 landed on the main page and the utility bill payment portal; an estimated 230,000 used the search function on the main page; 114,000 visited the pay citations page, 96,000 viewed the St. Patrick’s Day Parade page, and 78,000 sought hurricane information.

The redesigned website organizes key elements to ensure easier access to services by focusing on a reworking of the top page features. At the top of the site, under the main search bar, the City Updates section will offer real-time updates for key services including City office and facilities operations, trash and recycling collection, street sweeping, and parking. This section is dynamic and will be updated as needed with the most relevant notification.

Under the Featured Resources section, links to the top eight City services are boxed inside easy to read buttons. The top eight elements in this section were assembled using a combination of feedback from City Council and user analytics. This section is also dynamic and will be adjusted as needed moving forward.

The site’s top menu has been simplified to reflect the most common public needs while still offering structured departmental navigation. All the website’s internal pages now fall under three main categories on the main page’s header: Residents/Visitors, Business, and City Services.

Additional features for the new site include an enhanced integrated calendar, expanded video and news flash section, and integrated translation that allows each page to be quickly translated expanding the site’s accessibility.

The new site is optimized for mobile viewing following analytics that indicated 61.3 percent of users in 2024 accessed the website on a mobile device while 37.1 percent used a desktop device.

The Office of Communications led the redesign and will continue to manage the website operations. To ensure the website evolves with the public needs, weekly traffic analysis will continue, and a public survey will soon be released to collect direct feedback. 

Feedback, questions, or concerns related to the new website design can be sent to [email protected].