Roto-Rooter Plumbers of Savannah Remains Open for Customers, Creates Own Sanitizer

Staff Report From Savannah CEO

Wednesday, April 1st, 2020

Roto-Rooter Plumbers of Savannah will remain open 24-7 to serve its customers' emergency plumbing house calls during the COVID-19 pandemic. They are committed to using every resource available to them to ensure the safety and health of their customers and plumbing technicians.

For each service call, technicians are avoiding going into customers homes if at all possible. If they must enter the home, they have increased their protective gear to now include disposable full-body coveralls and masks in addition to the boot covers. Roto-Rooter Plumbers of Savannah is also prescreening appointments before technicians are sent out in the field. Additionally, all team members are also undergoing training on air born pathogens and prevention methods, and tools, tablets, vehicles and equipment are sanitized after each job. These local precautions go above and beyond the standards set for Roto-Rooter branches across the nation to ensure they are able to serve all the plumbing calls they receive while preventing the spread of the coronavirus.

While most of the country is experiencing a shortage of hand sanitizer and disinfectant, Roto-Rooter Plumbers of Savannah contacted the Centers for Disease Control and Prevention (CDC) for guidelines, and has made its own disinfecting products to ensure its technicians have the tools they need to protect their customers and themselves from the spread of the virus. They are also in compliance with the Office of Clinical Evidence and Analysis, Office of Product Evaluation and Quality (OCEA).

"Now that we are all taking responsibility and doing our part to prevent the spread of this virus by staying home as much as possible, we really need everything, especially our plumbing, to be in working order," said Sherry Daniel, owner and CEO of Roto-Rooter Plumbers of Savannah. "We are committed to making everyone as comfortable as possible in their own homes so they can focus on educating their kids, working from home, spring cleaning and any other projects they have taken on within their own four walls."

The CDC is still investigating whether the virus can spread through sewage systems, but there is no evidence of that being a concern at this time.

"Ultimately, it is vital to keep people's drains flowing," said Daniel. "We are partnering with a new company, 'Low Country Laterals'. They are able to install cure-in-place liner, which allows our technicians to avoid entering into a customer's home entirely." The cure-in-place liner uses damaged pipe as a conduit and installs a new PVC and resin liner from the access point to the public sewer. Technicians are able to access lines with little excavation and can restore a home's building sewer to like-new condition.