City of Savannah 311 has launched the Savannah 311 Customer Experience Survey, a new initiative designed to gather resident feedback and identify opportunities to improve the overall customer experience when using the City’s 311 system.

The survey, available online here, will help the City evaluate and enhance Savannah 311 as a centralized, user-friendly resource for submitting and tracking service requests, requesting information, and reporting concerns. Feedback collected through the survey will assist the City in monitoring service quality, responding to evolving community needs, and strengthening resident awareness of and engagement with City services.

The survey also supports the objectives outlined in Goal 5 of the Savannah GPS Strategic Plan: Improve Quality of Life by Raising Municipal Service Standards.

Physical copies of the survey will be available at City Hall during City Council meetings and at the following Golden Age Program locations and community centers:

• Cloverdale Community Center  
• Liberty City Community Center 
• Mary Flournoy Golden Age Center 
• Windsor Forest Community Center 
• Carver Village Community Center 
• Crusaders Community Center 
• Hudson Hill Community Center 
• Moses Jackson Community Center 
• Tatemville Community Center 
• Woodville Community Center 
• Eastside Gym at the Pennsylvania Avenue Resource Center (PARC) 

Residents may also find the link to the survey on the City’s website under the “Latest News” section. The deadline for completion is August 7.